Support

We're here to help you get the most out of Trift.

Contact Us

For bug reports, feature requests, or any questions:

Email support@trift.co.in

Frequently Asked Questions

How do I set up the AI Coach?

There's nothing to set up — the AI Coach is built in and included with Trift Pro. No API keys or accounts with any AI provider needed. Just open the Coach tab and start chatting, or snap a photo of your meal for instant analysis.

How do I cancel my subscription?

Android: Open Google Play > profile icon > Payments & subscriptions > Subscriptions > Trift > Cancel subscription. iPhone: Open Settings > your name > Subscriptions > Trift Pro > Cancel Subscription. You'll keep access until the end of your billing period.

How do I restore my data on a new device?

Just sign in with the same Apple or Google account you used before. Your data is backed up to your account and syncs down automatically.

Is my data backed up?

Yes. While you're signed in, your data is automatically backed up to your account's secure cloud storage. The app also works fully offline — everything is saved on your device and syncs when you're back online.

How do I delete my account and data?

Go to Profile > App Settings > Delete Account. This permanently deletes your cloud data, your account, and everything on your device — it cannot be undone. Want a copy first? Use Profile > App Settings > Export My Data.

How does barcode scanning work?

Point your camera at any UPC or EAN barcode and Trift looks up the product's nutrition info in trusted food databases. If a product isn't found, you can still search by name or enter it manually.

Why are my calories showing for the wrong day?

Make sure you're running the latest version of Trift. We've fixed a timezone issue in the latest update.

Does Trift work offline?

Yes. Trift is built offline-first. Everything is saved on your device, so logging and tracking work without an internet connection. Features that need the internet — AI Coach, photo analysis, barcode lookups, and cloud backup — pick up automatically when you're back online.